They take hastily but struggle to give back .

After renting storage space for a whole year, I put in a notice to remove my stuff at the end of November 2014. On the 1st of December, my unit still had a lock on it and so my account was debited for December. I tried querying it and was rudely told about the terms and conditions that I signed. Granted. I let them have it. To my surprise, my account was debited again at the end of December. When I called to tell them to reverse it, I was inconvenienced by having to go get a statement at the bank and scan and email it to Matthews Mogale who was sorting out the accounts. I was supposed to be reimbursed the R780 that they took ********ly plus my deposit money that was paid when I moved into the storage. 30 days later, on the 30th January 2015, I received R780 back into my account but none of my deposit! I emailed The branch yesterday and I haven't gotten any feedback. I bet it's going to take another 30 days to sort this out, but I had a padlock on for a few extra hours and they were mighty quick to get into my bank account! Sort this out ASAP. It's so sickening!