1 reviews | Active since Jul 2013
Theft from a LOCKED storage garage
<p>I put my goods in storage on 22/23 December 2016. The storage garage was completely locked with a padlock. On 15 February 2016 when we arrived to pick up the goods with our courier company, we realized that our 40 inch Samsung plasma TV was missing.</p> <p>How does a TV get ****** from a locked storage garage? I decided to look at your reviews on Hellopeter & realized that I'm not the only victim of theft from your storage facilities.</p> <p>I called the storage facility & I was told to open a case at the police station & send a case number.</p> <p>I wish I had read these reviews before storing my items in your storage facility.</p> <p>I have opened a case at the police station - case number 870/02/2017. Please see attached. Please see the SMS that I received from the police station below.</p> <p>Message from SAPS. Case registered on 2017-02-17 at BEACON BAY ref nr CAS 57/2/2017. Station contact detail: ********** 000. Do NOT reply to this SMS</p>
Hi Amanda
We are so incredibly sorry about what has happened. Unfortunately we do all we can to prevent situations like this from happening.
Please send us an email to *** with all of your details and we will make sure this is sorted out straight away.
Once again our deepest apologies.
Regards,
Roxy
Hi Amanda
We are so incredibly sorry about what has happened. Unfortunately we do all we can to prevent situations like this from happening.
Please send us an email to *** with all of your details and we will make sure this is sorted out straight away.
Once again our deepest apologies.
Regards,
Roxy
Hi Roxy
I'm still waiting for feedback on this matter. It's been over a month now. There is no clear feedback.
How long will this take?
Hi Roxy
I'm still waiting for feedback on this matter. It's been over a month now. There is no clear feedback.
How long will this take?
Hi Amanda
We saw your email to Sasha last night. We will follow up with Sasha today and see how far the insurance company is.
Thanks
Hi Amanda
We saw your email to Sasha last night. We will follow up with Sasha today and see how far the insurance company is.
Thanks
Hi Amanda
We saw your email to Sasha last night. We will follow up with Sasha today and see how far the insurance company is.
Thanks
Hi Amanda
We saw your email to Sasha last night. We will follow up with Sasha today and see how far the insurance company is.
Thanks
I received the feedback below;
Stor-Age Self-Storage: Samrand
Feedback on your claim for your TV that was missing from your unit.
Our Insurance Brokers gave us feedback today: They can’t process the claim as there was no forced entry on your unit.
What we as Stor-Age is going to do from our side is we will make an ex gratia payment of R3000.00 as a gesture of goodwill despite their being no evidence of any negligence on our part.
Please feel free to contact me if you need to discuss further.
I received the feedback below;
Stor-Age Self-Storage: Samrand
Feedback on your claim for your TV that was missing from your unit.
Our Insurance Brokers gave us feedback today: They can’t process the claim as there was no forced entry on your unit.
What we as Stor-Age is going to do from our side is we will make an ex gratia payment of R3000.00 as a gesture of goodwill despite their being no evidence of any negligence on our part.
Please feel free to contact me if you need to discuss further.
My TV went missing from a locked storage garage. This is not an isolated incident. You can go check for similar stories on Hellopeter. This is definitely negligence on your side. I bought the lock from you guys & someone there can open these locks. I do not care who it is but someone is opening these storage garages. Where are the cameras that show movement to & from my storage garage?
I paid you guys to keep my stuff safe. I was not given that storage garage free of charge. I want the full amount to replace my TV.
My TV went missing from a locked storage garage. This is not an isolated incident. You can go check for similar stories on Hellopeter. This is definitely negligence on your side. I bought the lock from you guys & someone there can open these locks. I do not care who it is but someone is opening these storage garages. Where are the cameras that show movement to & from my storage garage?
I paid you guys to keep my stuff safe. I was not given that storage garage free of charge. I want the full amount to replace my TV.
Hi Amanda
We will have our General Manager of Operations give you a call as soon as possible.
Thanks
Hi Amanda
We will have our General Manager of Operations give you a call as soon as possible.
Thanks
Hello. I have not/did not receive the call. This case is now dragging on for far too long. The theft was reported more than 2 months ago but I'm still struggling.
Hello. I have not/did not receive the call. This case is now dragging on for far too long. The theft was reported more than 2 months ago but I'm still struggling.