The condescending and conceited service even when in error.

The worst of service I have experienced from Randburg Stor-Age. The condescending and proud apology received after requesting it twice (email and telephonically).

I have been using your storage facility from September to October 2017 and did a cash payment 27th September for October as had changed banking and had no facilities to scan or print. I had called and confirmed with operations manager and was assured all was in order.

Yesterday 11/10/2017 I wanted access to my goods and was denied with a red padlock, operations manager was called by security on site and although he had assured all was well with the account just snugly told the security to tell me to come back tomorrow as the unit is locked.

I called and emailed to complain for lack of common courtesy to apologise as the error had been with them Stor-Age but when I finally got an apology it was poor, 'I was with family couldn't engage'.

The least one can do when engaging customers is be considerate and act out of common courtesy and apologise. I am not impossible and would never expect miracles but I had been standing there for 30min, taken time from family to get goods I needed least that could've been offered was an honest apology.