Store-Age Insurance

I have stored my household content at the Mt Edgecombe branch and was contacted by Deyana to advise me that my unit has water damage due to heavy rains. I submitted all the documents within a week that was required to process the claim in a timely manner and was told that the assessor needs to come through, this took about 2 weeks. The assessor finally came through and did the assessment. After numerous calls and being promised the claim is being processed, it is almost 3 months now. I was supposed to move into a place I had rented and my lease was cancelled as the owner didn't want the property standing empty and I lost my deposit. I have been maintaining my monthly installments and the only answer I keep getting from Shirley Schlange from Intasure is 'they are in the process of finalising the claim which is the response I have been receiving from 3/07/2019. I find this completely unacceptable as claims should never take this long and I should not have to keep chasing up and told the same thing. Very disappointed as this is not my fault but I am the one sitting out of pocket, unable to move into a home and having to pay monthly rentals while this claim is being processed.