Stor-age with no service!!

At the end of February I had made arrangements with Rodhan that I would pay my account via EFT as it was more convenient for me, I was assured that my debit order would not be deducted via email on 2 separate occasions yet the 1st of March struck and the debit order went off my account!!!! Knowing that there were insufficient funds in my account as I had not provisioned for a double payment to them this month I immediately emailed Rodhan who apologised and set all the blame on his accounts department and said that they had not stuck to their agreement... So I am now liable for my banking fees for an unsuccessful debit order for which I was assured would not come off of my account?? A little unfair I think. So Rodhan emailed me and told me that he had requested that they deduct an amount of R150 from my next invoice as to cover the costs incurred via my bank, nevermind my credit rating. I have received my invoice for April and to my utter dismay there have been no deductions? I emailed Rodhan and 2 days later have still not received any correspondance regarding this.. What ever happened to customer service or does Stor-age lack in that department!?