Stor-Age Unit intrusion and unpaid claim

In September 2022, I received an email from Stor-Age indicating that there may have been a possible intrusion at the branch (Table View). After getting police involved and checking our Stor-Age unit for missing items, it turns out our unit along with a few others have indeed been invaded and accessed from one particular unit.

I was required to submit a claim to their insurance company to cover the costs of any damaged and lost items, of which I completed in October.

With the claim being approved and the funds being released to Stor-Age in December, Stor-Age have still not paid out the funds and have been giving me the run around eversince, making an excuse about their finance department.

This has been such a frustrating and inconvenient experience and I never plan on making use of this company again. It's pathetic considering I need to pay an excess and wait so long to be paid out for something that was completely out of my control.