Stor-age Self Storage appalling customer services and support

Good day editor at HelloPeter

On the 23rd January 2022, at precisely 09:35 in the morning, i drover into Stor-age Self Storage facility, just off Allandale road in Midrand Johannesburg, to collect a jacket i had stored at unit 5A, which is a unit i signed up for or contracted to use, legally might i add in November 2021. I was collecting a jacket to go to church as where i stay ,is a small unit as i had to downgrade due to Covid.

Upon arriving at my storage unit, i was approached by a group of men who were there to rob me of my possessions, brandishing a gun where they took my vehicle within the Stor-age Self Storage facility premises. The ******s also directed me to an empty storage unit facility, they had ransacked earlier that day and closed the door and told me to remain there until they were done operating.

The entire time i stayed there became evident when i saw the footage the next day, when i realised they left only minutes later with my car, however on that Sunday i had decided to come out the storage facility and scale the wall to signal for help and further not be caught in a cross fire of Police, when or if they were to come, or be shot by the ******s because i had a clear view of them as they took my car.

I write this as no one from the management of Stor-age or its employees, has contacted me since the incident, regarding trauma, support or offering assistance with recovering my one mode of transport and ability to make a living. Mind you after jumping over the wall I fractured a bone on my left foot, but I still got help that day and as I was told by some of the Staff at the Stor-age facility the next day, I triggered the security parameters of the *******, having jumped over the wall, risking my life and the property of other customers.

This is unfortunately not all, they was another ******* the following weekend using the same modus operandi again, same times as well, which clearly shows to me that Stor-age Self Storage, had not learned from the previous weekend and bolstered their security.

Now such pages may be malicious and spread negative aspects just for the sake of being negative, however I seek to lean on their better judgement and realise and acknowledge they have an issue, however assist their customers as they are also people too.

I am appalled that to this day I have not heard from you regarding my loss while at your facility, no tracking and tracing of my vehicle even considering that the subsequent weekend there was another armed *******, at the said premises at the same time and there still ,I haven't heard from you if my property was affected or not.

I am completely saddened that I lost my car while at your facilities as a customer and no one from your office and senior managers has contacted me regarding the tracking and tracing of my vehicle.

I am completely dissatisfied with your customer service.

I am getting legal counsel regarding this matter as I feel there is an obligation to you as the facility to protect your customers and their valuables while on your property, considering you have taken great risk to have such an establishment operational.