TM
Tirelo M

1 reviews | Active since Apr 2011

07 Mar 2016, 12:49

Stor-age emptied my account

My account was in arrears with Stor-age. I was instructed to pay R952.00 in order to avoid it being handed over and my goods being sold I confirmed this with your Lyttelton branch on more than one occasion, I wanted to avoid double paying. <br> <br> I paid the amount on 01/03/2016 and on the same day stor-age, debited me for the arrears amount plus my normal monthly rental.<br> <br> I advised them of this and the Lyttelton branch admitted that a clerical error had been made and that my money would be refunded, but only on 19/03/2016. I inquired with my bank about reversing my transaction that I made but this will cost me close to R300 and there is no guarantee of the reversal.<br> <br> I asked stor-age if they cannot return my money sooner as this essentially leaves me stranded for the month as I now cannot afford to get to and from work, they advised that there is nothing that they can do, but I do not believe that a national company does not have the resources to do a simple bank transfer to fix a clerical error that they have admitted came from their side.<br> <br> Please help me out here, I'm really desperate and cannot wait until 19/03/2016 for my money to be refunded.

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Replies (1)
Stor-Age Self Storage
Stor-Age Self Storage's reply10 Mar 2016, 08:12
Official
Hello daemos1,

Hi Tirelo

Thank you for getting in touch with us. We can confirm that your refund will be processed tomorrow. Our apologies for the inconvenience.

Kind regards
Stor-Age