Still no redemption for my damaged items

It is trite law that, upon receiving rendering a service, the service should be established as per the guidelines issued No. 68 of 2008: Consumer Protection Act, 2008. Correspondence by Stor-age pty Ltd and “the client” on the 18th of November 2021 – 21 November 2021 outlines and details events of the matter; as well as providing extent and value of the items damaged (Attached). The contractual period is of eleven calendar months under which ”the client” made use of services provided by Stor-age Maitland. The Letter received by “the client” on the 6th December 2021 “Letter of compensation” under act guidelines issued No. 68 of 2008: Consumer Protection Act, 2008 conditions Unconscionable conduct 40.1(c), 41.(c). We request a full compensation of all goods damaged . Failure to respond or provide documentation that apparents vermin and damage of “the client” belongngs will result in additional legal action. All costs and expenses incurred shall be redeemed upon summons to appear in court