RUN AROUND FOR A REFUND

<p>My Son took a unit with tor-Age Constantia Kloof in early June. I paid over the deposit in good faith however a few days later (within the 14 day cancellation time period as set out by the Consumer Council ), my Son went into their offices and notified them he would no longer require the unit.</p> <p>I was told to send proof of payment (again) in order for them to process the refund to me.</p> <p>Numerous phone calls & emails to their offices, promises that my refund was loaded jkust not released etc..... and I am still not in receipt of my refund. </p> <p>This morning ONCE AGAIN I follow up with Xanadu at the Constantia office & i am frustrated and rude. I ask for the Director / CEO or Senior Manager to call to now expediate my query. She referrs me to Schalk (THE IT MANAGER?????) in Cape Town & he now bears the brunt of my very unfriendly and aggravated query. He has assured me he would follow up and within two hours would give me feedback.</p> <p>I sit in anticipation wondering how hard is it for them to load the info onto the bank and press the pay button....</p> <p>Scary to think we trust these people with valuables in storage.</p> <p>Jennifer Botha</p>