Randburg Self Storage Continues Billing Me Months After Move-Out Despite Notice and Multiple Corrections

I am extremely disappointed with the administration and billing processes at Randburg Self Storage.

I moved into a unit on 20 June and, at the same time, submitted notice that I would be vacating at the end of June. I was advised of the prorated amount due and paid approximately R800, which covered my occupation of the unit. I subsequently moved out as agreed at the end of June.

However, despite no longer occupying the unit, I started receiving invoices for July. I immediately contacted Jabulani and explained that there had clearly been an error, as I had already moved out and my account should have been closed. I was assured that the matter would be rectified.

Unfortunately, the problem has continued. I have since received invoices for August and now September, despite having vacated the unit months ago and reporting the issue as soon as the first incorrect invoice was issued.

As a customer, I should not have to repeatedly follow up on an error that was supposedly resolved. This ongoing billing is causing unnecessary frustration and raises concerns about the accuracy of Randburg Self Storage's account management processes.

I would appreciate immediate confirmation that:

My account has been closed with effect from the end of June. All incorrect invoices issued since then have been cancelled. No further invoices or collection actions will be taken against my account.

I hope that by posting this review, the matter will finally receive the attention it deserves and be resolved permanently.