NO REFUND!!

I've sent an email to Hennopspark Stor-age to confirm giving notice on my unit (18 March 2016 10:43) for the end of March. The following day Anqelique Gouws phoned and said i was a day late, but she thinks it will not be a problem i will still receive my refund back - she just have to confirm with the area manager. I got an email stating:' That my notice for the end of the month was not accepted by the area manager. Please advice if i must schedule you for end of April\<br> How do you guys work?? Because of 1 day (technically 3 hours) because a work day is to 8-5.....<br> Next month you will take a debit order and my refund. . .<br> Are there any decant people in this company where they put the customer first! Otherwise they will lose business<br> I'm in the customer service/sales for 10 years - if you give good service you will get more out of your clients.<br> People follow people!!!<br> "