Money not refunded - E-mails ignored, evasive price increase answers - a poor experience

After asking what price increases I might expect during if I were to sign up, and receiving evasive answers I decided to err on the side of caution and use a company that was honest in their answers. By this time I had paid both a deposit for a tag, one month storage and a deposit in good faith, but had neither signed any contract with Stor-age, nor taken up any storage which was for the following month. I was told I would receive a full refund after 2 weeks. It has been almost 4weeks and I have only received half the money back and get no responses to my e-mails regarding payment of the other half. I warn potential customers to avoid Stor-Age given their shady price increase policy, evasive answers and dishonesty when refunding monies for which no service has been rendered. Please could someone at Stor-Age contact me with a date on which I can expect the full refund that was promised me?