Insurance Claim payment delayed by Stor-Age

We experienced water damage in our Unit on the 2nd floor of Stor-Age Somerset Mall. We submitted an insurance claim as we pay insurance as part of our storage cost.

The claim was settled 16 October and proof of payment was forwarded via email to all parties by Lisle Januarie a Claims Administrator for Jacana Administrators.

Stor-Age having received the payment failed to refund me and 15 days later i lodged a complaint... there response was that I had to verify my account details... The very some account they debit without fail every month, which I did via email. It is now almost two months later and they have not paid this funds to me yet. I would caution anyone using this company and insurance facility!

There units still leak in heavy rain!