mD
marc D

1 reviews | Active since May 2014

21 Apr 2020, 14:24

how can i be penalized while it is the government restricting everyone's movement

I totally find this unacceptable.

During this lockdown how do you expect me to have moved my belonging from the storage while government is telling us to stay at home unless you are essential staff.

You also sent me an email last week stating that you will waiver the April premium due to the national shutdown and to move by May 3.

So why am I getting an invoice now again, when your email states otherwise, and this current stage no one, neither yourselves know when the lockdown will end and it it does end at the end of April I will have my stuff out by May 3 as stipulated in your previous email.

I had already given you notice but was unable to move due to the national lockdown and now how van be charge for a decision that has been made by government to keep everyone at home and restric movement, and they will not consider moving my items from storage as urgent.

I will forward this to the national government and also to lawyers evaluate an review what you are doing to be, I will also be laying a complaint with the ombudsman and all social platforms that I can find as I cannot be penalized for this as this there is a national shutdown and it is not by my own doing that my goods are still in your storage,

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Replies (6)
Stor-Age Self Storage
Stor-Age Self Storage's reply21 Apr 2020, 17:24
Official
Hi Marc 
 
Thank you for your message. 
 
Please could you send your contact details to *** so that a member of the team can call you to discuss and rectify this. 

 Thanks, 
Stor-Age 
mD
marc D's update21 Apr 2020, 19:08
Reviewer Update
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Stor-Age Self Storage
Stor-Age Self Storage's reply22 Apr 2020, 09:52
Official
Hi Marc. 

We are unable to view the email address you have supp****. 
Please could you email it to *** as per our previous message and we'll contact you straight away to rectify this. 

Thanks, Stor-Age
mD
marc D's update24 Apr 2020, 10:18
Reviewer Update
What is the email address I must send my complaint to or contact number.

Please also advise what will happen now as the president had extended the lockdown .. I can’t move my stuff still.

This is a national disaster and not something caused by me and can’t be penalized for that

Someone please contact me urgently

***
Stor-Age Self Storage
Stor-Age Self Storage's reply24 Apr 2020, 12:38
Official
Hi Marc,

Please can you confirm at which Stor-Age store you are storing at, as well as the name that your unit is under so that we can make contact as soon as possible.

Thanks,
Stor-Age
mD
marc D's update24 Apr 2020, 17:37
Reviewer Update
It’s the storage by Samrand in centurion opposite the shell garage unit number 110