Failure to refund me

I phoned Stor-Age last year on the 27th October to store my furniture in Midrand, I was informed that I need to make a deposit and bring proof of payment. I needed to store from the 28th October 2017 but due to unforeseen circumstances I was unable to. In January 2018 I phoned and there was no response, I sent an email for a refund on the 12th Jan and was told I will receive the funds in my account on the 17th Jan. I even drove to their offices in Midrand and spoke to the manager there Max who informed me that the lady that does payments was not at work on Wednesday and the payments were supposed to be processed by her but the funds will reflect before end of the day Wednesday and they never did. I kept phoning Max who kept promising that the funds will come through and I eventually drove back to the offices again yesterday and he spoke to the lady Zebeida I think, who had not done anything about processing my refund. Max asked the lady to send through the email to process the payment and it was then sent at that time and I had the impression that the email was sent already for the payment to be processed. I was informed by Max to go home as he has requested for the payment to be same day since the company uses a different back to mine, he also promised to phone me around 3pm to let me know if it has been captured on there side. He phoned me before 3pm to tell me that he has received the confirmation but will phone me before he goes home at 5pm to check if I received my payment and nothing, he never phoned and I still don't have my refund. This is by far the worst treatment you can give a client as you need clients to keep the business afloat. I am disappointed at this and you have lost a client and people who know me. I still want my money though so that we close this page R2551.00 is a lot of money, I want it today in my account before 12pm