1 reviews | Active since Nov 2016

22 Nov 2022, 13:22

DO NOT USE THEM!

Would not recommend the Kempton Park branch at all. I was not told of the limited access with regards to hours I can get into the premises. I had to find an alternative to store my furniture within 12 hours. Now I am struggling to get my refund. The expectation from a client is to pay and once the funds are cleared, only then do we have access to the unit. I have to wait up to 14 days to get my refund. This has inconvenienced me financially because I have had to pay for 2 units where as, if the consultant had explained about the limited hours, all this could have been avoided. The fact that I am told by the consultant that the finance department covers all branches in South Africa, is not my problem. Their ineptitude to deliver a service has caused a major problem for me financially.

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Replies (1)
Stor-Age Self Storage
Stor-Age Self Storage's reply09 Dec 2022, 08:39
Official
 Thank you for taking the time to share your feedback with us. Our access hours are on both Google and our website and, unfortunately, you tried to access your unit after hours on a Saturday. We believe our team has since been in touch and confirmed that you will receive your refund this Friday, which you were happy with. Should you want to discuss your concerns further, please get in touch with the store directly. Thanks, Stor-Age.