Disgusting Service

We've been with sto-Rage RSA for over a year now, we had a lovely experience with opening the account and being shown around. The ladies name was Rossana , she helped us with the contract, setting up of the debit order.

During the Covid pandemic, we fell on though times. We cancelled our debit order, because we couldn't pay on every debit day, as our income was sporatic. We got into adn agreement with Storage. So we made payments on different times, but not once didn't we not make payments. As per the contract and email sent out every month, we have till the 10th of every month to pay. Which we did.

So I went to go check up on our storage in Late January, we haven't been in a few months. So we get to the gate and our tag doesn't open, so we press the buzzer. A lady that we haven't seen before, must be new, comes to the gate, opens for us. While I'm getting everything sorted, I felt a bit of condicending behaviour towards me, because the first thing I get asked by her, is if my account is up to date. Not even a hi, how you doing. After my tag problem ,she tells me there might be a third lock, I must go check and come back to tell her. She couldn't be bothered to walk with me. To my surprise, there was a third lock, I went back down to her and told her so and she's not bothering to do it her self and sends a cleaner.

I think a week after, I get an theating email, that say I must pay my account by the 1st. Also I need to pay for late fees on my account. I'm confused. So we send her emails that show , we've gone into an agreement with them. She tells me that, no that's not how it works and I have to pay by the first. She disregards the email. Then I get a detailed ladger , which I look at go through my bank statements and everything is in order. So i for an explanation but get another email with the ledger again, telling me I'm free to come to her at the office or I can call her if I don't understand. I'm not accountant or one of the staff. I thought such behaviour was left pre 1994 . Not something I expected 27 years later . As a paying customer of colour, I think it's a fair ask, to be explained to if I don't understand something. I send another email because, she ignored parts of my email. She doesn't reply, so I call the area manager, I'm told to leave a number, which I did. But still nobody has contacted me.

Later yesterday, I get a everything is fine email. Don't worry you account is up to date. Everything is just forgotten. Guess some above your pay grade, educated you.

I have been in service industry for 14 years now, i have never in my life been discriminated because of my colour. Never have I been disrespeced the way I was disrespeced by Dane. Just remember, it is my money ,of colour that feeds your privilege.

There are many storage facilities available that are 10 times better. Take your money somewhere else.