SP
Sue P
1 reviews | Active since Nov 2011
03 Jul 2015, 13:54
Debited my account instead of refunding deposit
After having put them on Hello Peter before for increasing my premium to more than double without notice, i have since given notice that i will be moving out on the 15th and still paid the full months premium of R2200. After mailing the notice period to cancel my stor-age unit, the Stor-Age in Constantia Kloof debited my account with R940.<br> What nonsense is this? Will tell all my friends and family to not use this Stor-Age. Dont think they know what they are doing.
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Stor-Age Self Storage's replyOfficial
06 Jul 2015, 11:29Hello sue2padayachee,
Hi Sue
We are sorry to hear that you are unhappy with our service. Please note we attempted to alleviate the charges with a few solutions as outlined below.
1. We offered a reduced rate
2. We asked for you to move to a smaller unit to reduce cost, you declined to do so
3. You provided notice to vacate the unit at the end of June
4. As per your lease agreement we operate on a month to month basis and the rent for July is now due
5. Your lock was on the unit in July and thus you occupy the unit on which rental is due
6. You have subsequently removed your lock from the unit on the 4 July and vacated the unit
Once again we are sorry to hear that you are unhappy with the service offered.
Kind regards
Stor-Age
Hi Sue
We are sorry to hear that you are unhappy with our service. Please note we attempted to alleviate the charges with a few solutions as outlined below.
1. We offered a reduced rate
2. We asked for you to move to a smaller unit to reduce cost, you declined to do so
3. You provided notice to vacate the unit at the end of June
4. As per your lease agreement we operate on a month to month basis and the rent for July is now due
5. Your lock was on the unit in July and thus you occupy the unit on which rental is due
6. You have subsequently removed your lock from the unit on the 4 July and vacated the unit
Once again we are sorry to hear that you are unhappy with the service offered.
Kind regards
Stor-Age
Stor-Age Self Storage's reply06 Jul 2015, 11:29
Official
Hello sue2padayachee,
Hi Sue
We are sorry to hear that you are unhappy with our service. Please note we attempted to alleviate the charges with a few solutions as outlined below.
1. We offered a reduced rate
2. We asked for you to move to a smaller unit to reduce cost, you declined to do so
3. You provided notice to vacate the unit at the end of June
4. As per your lease agreement we operate on a month to month basis and the rent for July is now due
5. Your lock was on the unit in July and thus you occupy the unit on which rental is due
6. You have subsequently removed your lock from the unit on the 4 July and vacated the unit
Once again we are sorry to hear that you are unhappy with the service offered.
Kind regards
Stor-Age
Hi Sue
We are sorry to hear that you are unhappy with our service. Please note we attempted to alleviate the charges with a few solutions as outlined below.
1. We offered a reduced rate
2. We asked for you to move to a smaller unit to reduce cost, you declined to do so
3. You provided notice to vacate the unit at the end of June
4. As per your lease agreement we operate on a month to month basis and the rent for July is now due
5. Your lock was on the unit in July and thus you occupy the unit on which rental is due
6. You have subsequently removed your lock from the unit on the 4 July and vacated the unit
Once again we are sorry to hear that you are unhappy with the service offered.
Kind regards
Stor-Age