Covid-19 and disgusting reneging of an agreement

On 26 March 2020 I spoke to Hayley at the Edenvale depot of Stor-Age. I had told her that because of the nationwide lockdown, my daughter, Maria who is a flight attendant was not going to earn a salary and would not be able to pay the monthly rental and asked for a "payment holiday." I expressed a concern that because of the non-payment, Stor-Age would sell the contents of the unit to recover their costs. I was assured by Hayley that this would not happen and that my daughter must try to pay something each month, even if it is R100.00. I committed to paying no less that R200.00 each month and confirmed that once Maria was earning a salary again, we would make suitable arrangements to pay off the arrears amount.

In the period between April and June, we reconciled their account and saw that my daughter had missed a payment and immediately rectified the matter. On 2 June, I had spare funds from my pension and paid in R1 000.00 and hoped that they would find this acceptable.

I received no acknowledgement of the payment. However, on 29 June 2020, we received an e mail from Stor-Age giving us 7 days in which to settle all outstanding amounts, failing which they reserve the right to open the unit and begin the process of disposing all the assets in the unit and might resort to legal action.

I sent Hayley an e mail reminding her of our discussion and agreement of 26 March and asked her to confirm the reneging of our agreement.

I have had no communication from her and am disappointed that this company will not assists its clients in these difficult times of Covid-19 and the lockdown imposed by the government.