NP
Nthabiseng P

1 reviews | Active since Sept 2021

27 Sept 2021, 10:11

Bad service

They are ******, i didn't pay rent for one month and they started adding ridiculous interest and then had no option but to opt for auction and they sold my staff for less than R7000 im talking about a fully furnished 2 bedroom unit like tv's couches and beds and my clothes and my Daughters clothes everything was sold for R7000 and then was told the amount i am owing was not reduced to R7000 i am definitely sure they were sucking the amount out of their thumbs,i was dealing with a lady by the name Armourine... their service is bad always not willing to help and they threw away my qualifications and my other important documents on purpose and when i went to the storage to get more information about my qualifications i was told in their premises "the is nothing they can do to help me" if only i knew i would have never ever put my staff there and i wouldn't advise anyone to go put their staff there... Terrible service!!!!!

0
Replies (1)
Stor-Age Self Storage
Stor-Age Self Storage's reply30 Sept 2021, 07:59
Official
Hi Nthabiseng. Thank you for taking the time to leave a review. We would like to take this opportunity to clarify a few of your statements. After a thorough investigation, our accounts team have confirmed that they made multiple attempts over several months to settle your account that was behind for some time, extending the payment deadline on several occasions and doing all they could to assist with making payment arrangements for you. Unfortunately, due to continued non-payment you left us with no other option but to take the necessary course of action, as per your lease agreement. As per communication from our accounts team, the value of the goods is more than what you have stated here. You are welcome to call us to discuss this in more detail and to clarify any further uncer*****y. Thanks, Stor-Age.