Bad Attitude and Billing

After dealing with Francois Oosthuizen at the Constantia Kloof branch with his bad attitude and lack of customer service. You guys use ambush tactics by blocking someone from their storage unit. I had paid an "over due" amount for my unit that was paid for in advance from June 2017. If we hold an account with you the least you can do is provide a monthly statement if you bill monthly and not ambush a client. I was told by Francois that our account was suspended on the 10th of May 2018, but the notice was only sent on the 15th of May 2018. I had requested terms and conditions which he had provided only a few and not the complete set, inclusive of this your terms and conditions are ambiguous referring one from one clause to another and not being clear. After paying the claimed over due amount I had then gone to access my storage locker to find that they had not removed the lock placed on by the staff and now i have to return at 09:00. What a waste of my time and money, I wonder if I will be compensated for this huge Inconvenience.