Able to resolve billing issue

In Sept. Last year I had liased with an employee that I would be using their storage facility for 8 months. He agreed and drew up a quote. I accepted and settled the whole amount upfront. However after month 7 I cleared the facility, but continued being billed for two additional months. I advised the company that I was being charged for services I haddnt used and was told that a written notice haddnt been filled and the employee I had been dealing with no longer worked there. Of course I was upset as I belived that having stated that I would only use the facility for 8 months intern meant that after that I would be terminating the lease. However this information had not been loaded on their system. None the less they were able to assist me and money was refunded back to me. Thank you for a speedy response and for solving the matter at hand promptly.