1 reviews | Active since Oct 2015
12%INCREASE ON RENTS EVRY 6 MONTHS
Today I received notification that there was a 12% increase on my charges 6 months after sign-up. The branch office said that this was in line with their policy to increase charges every 6 months. At no point in the sign up procedure did they inform me that the increase which would total 24% on an annual basis would be substantially above an expected inflationary type increase. So beware and ensure that when you sign up you get from them a clear statement on their rental increase policy before signing so you can plan for the steep escalation.<br> <br> Better to clarify at sign up as it is extremely difficult to speak to a manager afterwards. I was told that they are always travelling between branches and you can only contact them by e-mail. The head office reception also stated that they do not have a manager for customer relations
Hi Malcolm
We understand your increase has been deferred to early next year. Please note we do not make price increase every six months and on average this is done annually on the basis of occupancy levels, current rental rates, availability and many other factors.
The reason for the increase in this case is the low rental at point of move-in, currently that particular unit size is renting at a much higher rate than the proposed increase. We apologise that this was not communicated more clearly at point of move-in.
Thank you for reaching out to us to clarify and resolve this issue and we do hope that you will have a comfortable stay with us.
Kind regards
Stor-Age
Hi Malcolm
We understand your increase has been deferred to early next year. Please note we do not make price increase every six months and on average this is done annually on the basis of occupancy levels, current rental rates, availability and many other factors.
The reason for the increase in this case is the low rental at point of move-in, currently that particular unit size is renting at a much higher rate than the proposed increase. We apologise that this was not communicated more clearly at point of move-in.
Thank you for reaching out to us to clarify and resolve this issue and we do hope that you will have a comfortable stay with us.
Kind regards
Stor-Age