It takes promt service not a million messages

Item: Stop Shop
Rating: 1
Author: Roeleen B

Well i am pretty messed up. I saved to buy a unit for my vw touareg. On recommendation of the owner of Stop Shop i buy the MOST EXPENSIVE AS ITS THE BEST! I wanted to buy of my trust worthy ebay but thought i will support a local boytjie! i was so excited so it arrives on the 2/11/2016 Gets installed. COST A FORTUNE TO HAVE ALL THE WIRES INSTALLED ANOTHER 1500.00 I add a rear view cam to it Wow its fantastic. My 2005 touareg is new age! From moment go i realize issues..... The unit freezes... or screen blacks out... So i uninstall all unnessacery applications. Still does not help Beginning of year i go to UAE FOR SIX months so car is parked and radio does not get used so its on holiday.

Get back the normal hanging blackout raised volume stuck button issues,,,,, but i persevere as i am in the future with my stop shop gadget! Then all of a sudden monday 5/11/2017 3 days

YES 3 days!!!!!! Out of warrenty it packs up completely. So i contact stop shop Sorry u out warrenty cant repair it under warrenty... dont even try speak to manufacturer. Then on 4th i get told can be checked out for 250.00 rand So i am cool with that willing to pay for repairs just want my radio working,

Every day 1 reply after hours from Stop Shop.... now i am getting annoyed. So i gave them a bad fb review.... they can sit on facebook at 3am marketing their products but not get back to a frustrated client

On their registration of clients they have your email and cell no.... why not make contact with me and see how they can help the client quick and best? Now send me another mail with a 1,000,001 requirements Wth 1 the unit is out of warrenty 2 i am paying you to fix it Why do you need to act this way Claudio? Are you scared of human confrontation or dint you have human s****s. Well then you must not be in the business of sales especially of products that can have come backs!!!!!!!

I will change all reviews into positive reviews if you show me a different attitude. I am waiting for your call in the am of 5/11/2017

Take responsibility for the goods you SELL!!!!!!

Helpful (0)

Replies (2)

Roeleen B's updateReviewer Update

10 Nov 2017, 00:34

Owner Claudio Ferreira Martins seems to be very arrogant and not focussed on client service All i wanted was a reply to say Sorry your unit is 6 days out of warranty but our technician can look at it and it will cost you x amount for an assesment plus parts needed to repair. Whats your number so i can call you and sort it out ASAP. Instead its a reply via site ping pong day after day... AND IGNORANCE!!!!! To be honest i bought a product for my touareg costed me almost 5000 In end i was dissapointed It blacks out Hangs Volume button gets stuck and i blew a speaker as volume just went up and up And cherry on the cake was the unit stopped working 5 days after warrenty expired. So my suggestion Fong kong gemors supported by a wussy on a ***gy #stoptoshop @stopshop His direct contact details are ********** ********** ********** 723 confirmed by true caller ********** 893 stop shop confirmed by true caller

Roeleen B's update10 Nov 2017, 00:34

Reviewer Update

Roeleen B's updateReviewer Update

10 Nov 2017, 00:37

Also the unit has been taken out but not the wiring.... why must i return everything......... when its only the unit.... oh and i had a cd in the cd drive so had to open the top of unit to remove it.... so the out of warrenty units warrenty is void.... sorry ****ing here with laughter

Roeleen B's update10 Nov 2017, 00:37

Reviewer Update