Disappointing Service, Never to be Used Again

I was at Stonehaven on Sunday 1st September to celebrate My Moms Birthday. My Moms name and picture was requested by Magda Jordaan. I had sent the information and the picture through and had called to confirm receipt. Additionally I had booked a table close to the water and was informed that my table would be ready for me.

However upon my arrival my Moms name and picture were absent on all accounts, not even on/at the boat with welcome signage. This is indeed very disappointing. Although My family and I were late for the cruise and we understand that the cruise was cut short, the attitude of the boat driver was less than admirable. He was unhappy, rude, and disrespectful to My Dad and Mom and did not say a single word during the entire 40 minutes!!! After the cruise to my further disappointment, there was no table with my Moms name and picture.

I will not ever book with Stonehaven again. I am very disappointed considering the effort and cost that went into this time at Stonehaven. The attitude of the person driving the boat is not acceptable and the admin person requires lessons in customer service and building trust!!! I will not use your services in future and be sure to explore other avenues which there are numerous of. I might only be 1 customer to you but be assured that this is 1 significant customer!