Horrible management at Stoneage Nursary

I have visited this Nursary for over 10 years. Today I bought plants and garden items for over R2000 After paying, I proceeded to the security office at the exit. They had a problem verifying some of the items on the trolley which were charged but didn’t appear and items which were not charged but on the trolley. I presumed this to be a coding issue. After waiting for 35 min, they could not help and assured me that they had made a mistake but were not sure how to sort it. At this point I asked for a full refund and said Thabi would Reuther another day. My wife was alone in the car at that point and I wanted to leave. The lady who was assisting me took me to her Manager. She was immediately irritated and asked what the problem was. When I explained to her, she then accused me of raising my voice and swearing. I laughed at this as I even had my mask on and there was no way I raised my voice. Anyway I asked again for my money back. She refused h til I apologized. She was shouting and being ridiculous. Anyway to save the day, I said that I apologized if I said something which she could have mistakenly heard as whatever else. She then disappeared. When I went with my wife to look for her, she came out of her office and said that she could only process a refund the next day as the refunds were closed. I asked why it could not be done on the point of sale machine- to which she rep**** that I was rude and she was also being difficult. I said that she had provided no service and no goods were allowed to be taken by me, and that she could not keep my money. She refused to take my details and only agreed to do so after another 20 min. She previously insisted that any recording I made of our conversation be deleted and would not help. What a shocking young person. Absolutely rude and not orientated towards customer service. Will never go there again. I Pride myself on supporting local business. This type of entitled behaviour is disgusting.