poor customer care and no reception

There is no reception where you get booked in. no telephone nr that is answered. No customer cares. Rooms not ready at 16:30 while we were told to book in at 15:00. No parking. Was told to phone Bay hotel for assistance by security. They did not know that stone cottages is their responsibility. Poor identification of stone cottages. Sign almost unreadable. got a telephone no. from another customer at stone cottages who also had issues. Wasting my time and petrol to drive there from Blouberg Ruined my child's surprise after completing her matric exam.