Aggressive and Threatening follow Ups on Payment

My experience with Stockton Property has unfortunately gone back to being extremely disappointing after we made so much progress with the other team memembers especially the maintenance team.

My interaction with Lindy Waston has completely changed my view of the company.

I have never dealt with someone who was as rude, aggressive and unprofessional as Lindy. During our telephone interaction, she shouted at me over an outstanding amount of R1,900 instead of handling the matter calmly, professionally and respectfully.

There is absolutely nothing wrong with following up on an outstanding payment, but the manner in which it is communicated matters. Customers should never be made to feel intimidated, disrespected or spoken down to.

What concerned me even more was the way I felt I was treated as a Black customer. The interaction left me questioning whether I would have been spoken to in the same manner if I were a white customer. I should never have to feel as though I am being treated like a subordinate or a slave simply because there is a dispute regarding payment.

Professionalism, respect and proper conflict resolution should be fundamental when dealing with prospective and existing clients especially in the property industry, where trust is essential.

This experience has completely changed my mind about ever purchasing a property through Stockton Property. If this is how potential clients are treated over R1,900, I have serious concerns about what the customer experience would be like after making a much larger financial commitment.

I am therefore unsubscribing from Stockton Property communications and will not be considering the company for any future property investment.

I hope management takes this complaint seriously and addresses the conduct and customer-service standards expected from its representatives.