1 reviews | Active since May 2018
VERY BAD RESPONSE TO QUERIES AND LEGAL TREATS ONLY.
BE VERY CAREFUL BEFORE YOU SIGN ANY CONTRACT WITH THEM. I have been trying to cancel my contract with them due to affordability, and yes, also because the trading is not successful and not as wow as promised.....
I have been sending numerous emails but only receive legal threats and references to the contract and National Credit regulations' sections and so forth--they do not answer my questions nor seem willing to discuss my account with me.
Once i stopped my debit order, they immediately responded with legal threats--this is very bad business practice in my opinion.
I just want to make the public aware of this type of treatment received from them and caution people to rethink their decision before doing business with companies that do not even seem interested in speaking to client's and provide feedback to queries.
Erika
Your complaint refers.
My understanding is that you requested to cancel your contract, as your son is the student and trading without making gains. You then chose to stop your debit order at the bank and a collection process was followed by our credit controllers. Please forward any emails you have sent through to either credit control or support that have remained unanswered, so that I can follow up on why they have not responded to any of your queries. I will also, should you wish to receive, forward any telephone conversations you have had with our credit control department, as all our calls are recorded.
Prior to my reply I requested that a staff member call you and discuss your concerns. I have also checked your son's progress on our learning management system and classes and note that he has not progressed nor attended any classes. I encourage him to do so and to seek help with his trading as the traders are available Monday to Friday and classes Monday to Saturday.
Feel free to contact me with any further concerns.
Kind regards
Zelda Van Pletsen
***
Your complaint refers.
My understanding is that you requested to cancel your contract, as your son is the student and trading without making gains. You then chose to stop your debit order at the bank and a collection process was followed by our credit controllers. Please forward any emails you have sent through to either credit control or support that have remained unanswered, so that I can follow up on why they have not responded to any of your queries. I will also, should you wish to receive, forward any telephone conversations you have had with our credit control department, as all our calls are recorded.
Prior to my reply I requested that a staff member call you and discuss your concerns. I have also checked your son's progress on our learning management system and classes and note that he has not progressed nor attended any classes. I encourage him to do so and to seek help with his trading as the traders are available Monday to Friday and classes Monday to Saturday.
Feel free to contact me with any further concerns.
Kind regards
Zelda Van Pletsen
***