PL
Phelokazi L
1 reviews | Active since Jul 2020
31 Jul 2020, 13:07
Terrible service
I enrolled with this college but a month or 2 back, their service is terrible! The lectures are so inexperienced the mentor would just send you a video whenever you ask a question. Their trading ideas are always losing... I never made money I only lost my money!!! They are ******** they are my money and now they dont want me to cancel the enrollment. They are saying I signed a contract which I never signed. When I asked them to send the contact I signed they send something that they typed it doesn't have no signature or my initials theres no company stamp? All I want is to cancel the enrollment!!! You've eaten my money its enough!!! I cant pay for service that's not working for me!!!
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Replies (3)
Stock Market College (Pty) Ltd's replyOfficial
31 Jul 2020, 14:03Lugongolo, your complaint refers.
You enrolled as a student on 5/6/2020. You reversed your first payment to the College, fell into arrears and Credit Control followed the handover process.
In what way are the lecturers inexperienced? Please email *** and advise so that we can address the relevant lecturer. Your last access to the learning management system was 25 days ago. We appreciate all input and work on improving our offering to our students on a daily basis.
Do remember that Stock Market College and QuickTrade are two different entities. You may contact them directly to address any concerns regarding a mentor.
Regards
Zelda Van Pletsen
Academic Support
You enrolled as a student on 5/6/2020. You reversed your first payment to the College, fell into arrears and Credit Control followed the handover process.
In what way are the lecturers inexperienced? Please email *** and advise so that we can address the relevant lecturer. Your last access to the learning management system was 25 days ago. We appreciate all input and work on improving our offering to our students on a daily basis.
Do remember that Stock Market College and QuickTrade are two different entities. You may contact them directly to address any concerns regarding a mentor.
Regards
Zelda Van Pletsen
Academic Support
Stock Market College (Pty) Ltd's reply31 Jul 2020, 14:03
Official
Lugongolo, your complaint refers.
You enrolled as a student on 5/6/2020. You reversed your first payment to the College, fell into arrears and Credit Control followed the handover process.
In what way are the lecturers inexperienced? Please email *** and advise so that we can address the relevant lecturer. Your last access to the learning management system was 25 days ago. We appreciate all input and work on improving our offering to our students on a daily basis.
Do remember that Stock Market College and QuickTrade are two different entities. You may contact them directly to address any concerns regarding a mentor.
Regards
Zelda Van Pletsen
Academic Support
You enrolled as a student on 5/6/2020. You reversed your first payment to the College, fell into arrears and Credit Control followed the handover process.
In what way are the lecturers inexperienced? Please email *** and advise so that we can address the relevant lecturer. Your last access to the learning management system was 25 days ago. We appreciate all input and work on improving our offering to our students on a daily basis.
Do remember that Stock Market College and QuickTrade are two different entities. You may contact them directly to address any concerns regarding a mentor.
Regards
Zelda Van Pletsen
Academic Support
PL
Phelokazi L's updateReviewer Update
31 Jul 2020, 15:07I had to reverse my money, I can not pay something that I'm not benefit from. I first sent you email complaining about your terrible service, you didn't bother answering then I sent an email asking to de-register that's when you responded threatening me telling me about contracts I never signed.... and I recently requested for that contact I didn't see my signature, I didn't see my initials In each page there was no company stamp there. It seems like someone just typed my details as I was speaking and yes theres a lady that called to confirm I obviously confirmed because I wanted to learn how to trade and also trade and make money as your consultants promised!!! I'm glad your system tells you when last I logged in and I hope it tells you how many times I did login cos your portal is all over the place it's not user friendly and theres no one to guide new students on where to go, everything is just everywhere... dont try and run away from you incompetence you cant tell me these are two different entities I dont pay my money to 2 different institutions, if you take my money make sure you deliver!!!
PL
Phelokazi L's update31 Jul 2020, 15:07
Reviewer Update
I had to reverse my money, I can not pay something that I'm not benefit from. I first sent you email complaining about your terrible service, you didn't bother answering then I sent an email asking to de-register that's when you responded threatening me telling me about contracts I never signed.... and I recently requested for that contact I didn't see my signature, I didn't see my initials In each page there was no company stamp there. It seems like someone just typed my details as I was speaking and yes theres a lady that called to confirm I obviously confirmed because I wanted to learn how to trade and also trade and make money as your consultants promised!!! I'm glad your system tells you when last I logged in and I hope it tells you how many times I did login cos your portal is all over the place it's not user friendly and theres no one to guide new students on where to go, everything is just everywhere... dont try and run away from you incompetence you cant tell me these are two different entities I dont pay my money to 2 different institutions, if you take my money make sure you deliver!!!
Stock Market College (Pty) Ltd's replyOfficial
31 Jul 2020, 21:32Lugongolo, you did an online enrolment form, your terms of sale as well as authority to deduct your fees, were emailed to you on enrolment. The validation of your contract was done via email and your terms clearly state that this validation is your electronic signature and acceptance of the contract. A recorded telephone call by our Client Services department also confirmed your purchase.
With regards to Support. We have a Support Dept that assists all clients as well as an online chat facility on the website, manned from 08:00 to 22:00. We also have Portal and Platform training Monday to Sat, Orientation, Affiliate training and our CFD and Forex classes. To whom did you complain or send requests for support? We are not running away from incompetence. We are here to assist. I will have Support contact you to assist with all your concerns.
Kind regards
Zelda Van Pletsen
With regards to Support. We have a Support Dept that assists all clients as well as an online chat facility on the website, manned from 08:00 to 22:00. We also have Portal and Platform training Monday to Sat, Orientation, Affiliate training and our CFD and Forex classes. To whom did you complain or send requests for support? We are not running away from incompetence. We are here to assist. I will have Support contact you to assist with all your concerns.
Kind regards
Zelda Van Pletsen
Stock Market College (Pty) Ltd's reply31 Jul 2020, 21:32
Official
Lugongolo, you did an online enrolment form, your terms of sale as well as authority to deduct your fees, were emailed to you on enrolment. The validation of your contract was done via email and your terms clearly state that this validation is your electronic signature and acceptance of the contract. A recorded telephone call by our Client Services department also confirmed your purchase.
With regards to Support. We have a Support Dept that assists all clients as well as an online chat facility on the website, manned from 08:00 to 22:00. We also have Portal and Platform training Monday to Sat, Orientation, Affiliate training and our CFD and Forex classes. To whom did you complain or send requests for support? We are not running away from incompetence. We are here to assist. I will have Support contact you to assist with all your concerns.
Kind regards
Zelda Van Pletsen
With regards to Support. We have a Support Dept that assists all clients as well as an online chat facility on the website, manned from 08:00 to 22:00. We also have Portal and Platform training Monday to Sat, Orientation, Affiliate training and our CFD and Forex classes. To whom did you complain or send requests for support? We are not running away from incompetence. We are here to assist. I will have Support contact you to assist with all your concerns.
Kind regards
Zelda Van Pletsen