Stock Market College incompetence to assist.

I have been emailing them since yestartday for my live logins and I haven’t received any so I decided to call today on the number provided on email which is ‭(011) ********** ‬. The lady answer the telephone so fast I was impressed by she didn’t introduce herself, I told her my name and that am calling for my live login details, she asked me when I joined and for my cellphone number, she kept asking for my number for about 3 times and I repeated my number, I asked her for her name she said, Alicia I asked for surname she spelt it out and I asked her to pronounce it she asked why?, I told her because I didn’t get that she response very rudely by saying, “you asked for my name I told you, why do you need me to say my surname I spelt it out for you?” I tell her I didn’t get it. She says it rudely Zondi, and adds on by saying, “am trying here to like help you... and didn’t continue further, she checked whatever it was she needed to check and asked me “and your surname is Mathibe?” I said yes and she asked, “did you get mine now” I said yes and she said okay please hold. I have no idea what am holding for, as the music is playing she stops it and says please hold again, the next best thing am being transferred, I don’t know which department but the guy introduced himself and asked me for my cellphone still I provided my number and he was checking whatever it was that needed to be checked. I told the guy to call me back I was running out of airtime, he assured me he’ll ask Cindy to call me, I asked, “who’s Cindy?” He said my advisor, he used a term that imply someone who’s role is to contact and assist. I asked if it will be today, he said yes. It’s after their working hours now and I haven’t received a call from anyone from that company, I call back and guest what?... they have knocked off. Please stop making empty promises to clients and have scripts for people that answer calls to better your services and brand, I’d like that call made at 15:03 to be assessed accordingly, from Otlotleng Mathibe answered by Alicia Zondi & transferred to colleague who said a representative will call but did, as well as the representative that had to call and didn’t. Please provide the proper relevant training or necessary means.