So disappointed

So I am out here trying to activate my demo account to start working, but ain't getting no joy for about 2months now. I just spoke to one of your agent venting and she literally asked me what she must do to assist me?? like woah is that how you guys treat us once you got all our information? The next agent out here telling me that I don't need to pull a scene. Ooohhh so I don't need my money cause you guys already started debiting so you'll got what you'll wanted. I was really excited to do this, but like this has got me so bored and it's something so interesting.. So disappointed ??