1 reviews | Active since May 2012
Harrasment from the call centre person so unprofessional.
i was called by a lady from this so called college. She was so rude and told me they are taking my account to the lawyers for non payment for the past two months. I told her i have had some money in my account and i have not seen any debit orders from the college to inform me that the debit orders bounced. She said they returned back unpaid. I asked if she could check the account number they are debiting from. She became rude and defensive and asked me why am i asking her stupid question because i know that they were bouncing from my account. So i dropped the ****en phone. Why would i not pay the ****en R300 when i paid the R29000 cash. They should refund me my whole amount if they are unappreciative of my money. That is my ****en money my blood and sweat they are demanding for services are am still to use and havent used. Blood blood suckers.
Dear Zama
Your complaint refers so too your email you just mailed.
As per your contract, you paid a part payment of R20 780 towards your course fee, a balance of R2988 remains.
We have your new account noted and attempted to deduct the R249 due per month for the next 12 months.
We attempted to deduct on 30 June, 30 August and 30 September. The result was insufficient funds. We were able to deduct on 30 July - result was successful.
There is therefore an amount of R996.00 outstanding.
Margaret has emailed you the banking details for the arrears amount.
Kind regards
Zelda Van Pletsen
***
Dear Zama
Your complaint refers so too your email you just mailed.
As per your contract, you paid a part payment of R20 780 towards your course fee, a balance of R2988 remains.
We have your new account noted and attempted to deduct the R249 due per month for the next 12 months.
We attempted to deduct on 30 June, 30 August and 30 September. The result was insufficient funds. We were able to deduct on 30 July - result was successful.
There is therefore an amount of R996.00 outstanding.
Margaret has emailed you the banking details for the arrears amount.
Kind regards
Zelda Van Pletsen
***
I apologise for her rudeness and will address it with her. Debt collection is not the easiest of positions, they in turn also receive abuse from clients. In saying so though, I will definitely have a talk with her.
I apologise once again and encourage you to visit the campus for trading support Monday through to Saturday. Should you in future require any assistance please don’t hesitate to contact me.
Kind regarcs
Zelda
I apologise for her rudeness and will address it with her. Debt collection is not the easiest of positions, they in turn also receive abuse from clients. In saying so though, I will definitely have a talk with her.
I apologise once again and encourage you to visit the campus for trading support Monday through to Saturday. Should you in future require any assistance please don’t hesitate to contact me.
Kind regarcs
Zelda