Contract Cancellation Declined
<p>Signed agreement with sales person on 7 March, I see no need for their service, and feel otherwise from the time the direct marketing sale was conducted. I'm unable to afford their fee and requested to cancel. I haven't used any of their goods/ services. I would understand if there is a penalty cancellation fee of R500 or something. They want R37000, where as I have paid them R2000 upfront, haven't requested it back. I've sent humbled requests for withdrawal, they refuse. The business isn't clear and honest with people, now I'm stuck with a 36 month contract of **** I won't use. Advise/ Warning: never take a call or sale from these people. It's bad.</p>
Morning Sibusiso
My understanding is that you requested a cancellation telephonically this morning so too by email. It was declined as you were outside of your 5 day cancellation period.
Once a client has been given access to the training material via a username and password, a trading account is open and lastly the trading platform has been installed, the contract has taken effect and cannot be cancelled.
I am not sure why you say the business isn't clear. You confirmed telephonically with our client services department that you understood all, knew what was purchased and what steps to follow to get started.
Should you wish to contact me, please do so and I will provide further clarity.
Kind regards
Zelda Van Pletsen
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Morning Sibusiso
My understanding is that you requested a cancellation telephonically this morning so too by email. It was declined as you were outside of your 5 day cancellation period.
Once a client has been given access to the training material via a username and password, a trading account is open and lastly the trading platform has been installed, the contract has taken effect and cannot be cancelled.
I am not sure why you say the business isn't clear. You confirmed telephonically with our client services department that you understood all, knew what was purchased and what steps to follow to get started.
Should you wish to contact me, please do so and I will provide further clarity.
Kind regards
Zelda Van Pletsen
***/***