Bad Experiance

I was speaking to one of your consultants today in terms of confirming if the student information has been changed. I was told that the information has not changed. When I app**** for the course, I told the agent who was assisting me that I want to change, so that I only pay for the course and my younger brother do the course. I filled in form and provided an ID copy to the agent who assisted me. The agent (Nini) that I was speaking to who is from your head office was not helpful at all, instead Nini insulted me by calling me bipolar, I don’t know if this is the manner to speak to your client. 1. I would like you to assist me with changing the details from my name to my brother’s name since he has been the one doing the course and not me, I have only been paying for the course 2. I would like to understand what would happen to the consultant who insulted me by calling me bipolar.