1 reviews | Active since Dec 2018
Terrible in every way, stay far away
I was very impressed with Helé and her team after our first phone call. They seemed very professional and it seemed she ran a tight ship. I was VERY wrong.
It soon became clear to me that the quality of the samples they sent me initially was not true to bulk production quality. Helé promised this would improve. The workmanship is terrible. After having order after order returned to me because of the poor quality stitching, Helé repeatedly came up with excuses like 'its difficult to control quality when working with a large team, my patterns are faulty etc'. I have worked with a bunch of CMT's in the past and never have my patterns been blamed. These are the same patterns Stitchbury worked with. There would be days at a time where Helé and her manager were not reachable.
We had to count every single garment we received from them because there were always garments missing. It's been 2 months that Helé has known about the missing garments and promised to refund me for them. I have still not received a cent.
I had to return over 90 garments to Stitchbury to be fixed because they were of such poor quality I couldn't sell them. They returned these garments to me in exactly the same condition. They were ironed so many times that many of the garments now look faded and warn.
After spending over R100K at this company I can easily say this was the biggest mistake I ever made.
We would like to sincerely apologize for the negative experience you had with Stitchbury. We understand how disappointing it must have been to receive consignment that did not meet your expectations and to encounter issues with the workmanship and quality of the garments.
We take full responsibility for our side of the story and acknowledge that there were shortcomings in our communication and the overall production process. We deeply regret any inconvenience caused and understand your frustration with the excuses provided. Rest assured, we will address these issues internally to ensure that they are not repeated in the future.
Regarding the missing garments and the promised refund, we apologize for the delay in resolving this matter. We are actively working to rectify the situation and will ensure that you receive the refund you are owed as soon as possible.
We understand that your trust in our company has been shaken, and we genuinely regret that this experience has led you to feel this way. We value our customers and their satisfaction is of utmost importance to us. We will make it our priority to learn from this situation and improve our processes to prevent similar incidents from occurring in the future.
Once again, we apologise for any inconvenience caused, and we appreciate your feedback. If there is anything else we can do to rectify the situation or address any further concerns, please do not hesitate to reach out to us directly.
Sincerely,
Helé, Kirby, and the Stitchbury Team
We would like to sincerely apologize for the negative experience you had with Stitchbury. We understand how disappointing it must have been to receive consignment that did not meet your expectations and to encounter issues with the workmanship and quality of the garments.
We take full responsibility for our side of the story and acknowledge that there were shortcomings in our communication and the overall production process. We deeply regret any inconvenience caused and understand your frustration with the excuses provided. Rest assured, we will address these issues internally to ensure that they are not repeated in the future.
Regarding the missing garments and the promised refund, we apologize for the delay in resolving this matter. We are actively working to rectify the situation and will ensure that you receive the refund you are owed as soon as possible.
We understand that your trust in our company has been shaken, and we genuinely regret that this experience has led you to feel this way. We value our customers and their satisfaction is of utmost importance to us. We will make it our priority to learn from this situation and improve our processes to prevent similar incidents from occurring in the future.
Once again, we apologise for any inconvenience caused, and we appreciate your feedback. If there is anything else we can do to rectify the situation or address any further concerns, please do not hesitate to reach out to us directly.
Sincerely,
Helé, Kirby, and the Stitchbury Team
This is proof that this company is not to be trusted, and although their promises are high, they are not kept. Truly unacceptable service.
This is proof that this company is not to be trusted, and although their promises are high, they are not kept. Truly unacceptable service.