Unacceptable Service & Lack of Communication – Requesting Refund for Faulty Electric Blanket

I am extremely disappointed with the poor service received from Stingray regarding a faulty electric blanket that was collected on 7 July 2025 for assessment. It has now been 12 working days, and I have yet to receive any update, resolution, or even a basic courtesy email regarding the outcome.

Despite sending multiple follow-ups, including a clear request for communication, I have been met with complete silence. The lack of accountability and transparency is unacceptable, and the experience has left me feeling frustrated and ignored as a customer.

At this point, I am requesting a full refund due to the prolonged delay and poor handling of this matter. If no action is taken, I will be left with no choice but to escalate further.

This is not the level of service one would expect from a brand of this size. I urge Stingray to take responsibility and resolve this matter urgently.

Rochelle Singh