Stunning service from Stingray

I bought an electric blanket for our daughter from Stingray, but when she opened it she discovered it didn't work. Not holding out much hope of speedy resolution t, I emailed customer services explaining the problem To my amazement I had an reply from Jacques Gerber within a very short space of time, apologising profusely and asking for an address where a replacement could be sent. Within 24 hours the matter has been sorted and a new blanket is on its way to her. What incredible service. I am SO impressed. Thank you Jacques