BAD SERVICE, BROKEN PROMISES!

I have emailed and phoned Stingray several times starting on 15/06/2020 regarding a quote to repair my Alva gas heater. They have acknowledged that they have the spare part required but I must personally go to their premises (a round trip of 120km) to obtain a quote! When I queried this, I was told that the workshop manager would phone me but I am still waiting - eleven days since I first called them! It would appear that they are not interested in assisting pensioners, not even by returning their calls!