Alva - great brand support

Sometimes one gets those appliances that have gremlins - made on a Monday or Friday or something - but the measure of a brand is how the people behind it respond to these glitches. Our Alva Patio Heater was one of these appliances, and the Stingray Group responded promptly, consistently and made sure the issue was resolved. We had been planning to buy a patio heater for the winter, and had identified that the Alva cylindrical 15kW one looked the nicest and matched our decor, rather than the spaceship-triangular alternatives. Then lockdown happened... Once we could get one, we did, but once assembled and connected, our new heater just wouldn't light unless we heated it up with a hairdryer. We called the phone number in the manual and got hold of the Stingray Group in Woodmead; it did take a bit of back and forth with some cleaning, then fixing, and finally a complete new unit in exchange (which works perfectly). At no stage did the team quibble over anything; responses to feedback were first thing the next morning, with the technical team on site by 9am. This is the kind of passion and support for a brand that will keep me coming back to it.