The Damaged my light and won't replace it!!!

Item: Steve's Auto Clinic
Rating: 1

early in October 2016, my BMW 320d (E90) was due for an oil service. Since I've used Steves Auto Clinic one time before, I decided to take my car to them again. I called to book my car in for service one morning but I explained to the receptionist that I can drop my car off and ask my brother to bring me back home (20 km's away) but i will not have a lift to come and fetch my car so if they cannot deliver my car than I would book my car in later in the week when I would have transport to drop it off and fetch it again. The receptionist told me that she will speak to her manager but she assured me that it will not be a problem and that I should book my car in that same day. I booked my car in. At around 10am on the same day I arrived at Steves Auto Clinic in Green bushes park to drop my car off for the service. I waited a good 15 minutes for service even though they had no other customers in sight. Eventually the receptionist came to help and I explained that I was on the phone with her earlier that morning. She told me that they will do the oil change and she will get back to me with the quotation. We went outside where she did a vehicle inspection on my car before taking it in and noted on her report that there was no damage to the car. I also told her that my wiper blades needed to be replaced so she said she would call me and give me a quote on that and if i agree they will install it. I asked the receptionist if they would deliver my car and she said she didnt get a chance to speak to the manager but I shouldnt worry. My brother picked me up from steves auto clinic and dropped me home, he then went to work for his 2pm-10pm shift. At around 1pm I called there offices to find out what was going on, the receptionist told me that they were working out something to deliver my car and its all fine. She told me the wiper blades were R350 and I agreed that they can install it. She also told me that that have noticed that a bulb needs to be replaced in my rear left back boot light, she said it would cost me R20 for the bulb and I gave her the go ahead on that as well. I asked her how much the service was going to be and she said she will work it out and call me back. After waiting and getting no feedback, at around 2pm I called again. The receptionist, very frustrated at this point, told me that they cannot deliver my car as they do not have anyone around/available. I moved to port elizabeth with my brother early in 2016 and I had no one to help me besides my brother who was at work. I told her it is unacceptable and unprofessional. Very rudely she said I mustnt speak to her I must speak to the manager. The manager (Ricard) came on the phone and I explained that I was stranded. He said he would do me a 'favour' and have one of his workers pick me up (but moments before the receptionist told me no one was around?) although I would have to pay an extra R100 on top of my bill for the petrol! {So was the issue that they had no one to fetch me or was it really just about the money?} My hands were tied, I was stranded so I agreed very half-heartedly. The close at 5pm so there driver picked me up at around 4:30pm and I arrived at their workshop just before 5pm. I seen my car was reverse parked in front of the workshop. The receptionist told me that my light was slightly melted on the inside so they couldnt replace the bulb. I got a shock when my quotation was R2500 just for an oil change & wiper blades and another R100 for the petrol to pick me up. How unprofessional that I only get a quote when the work is done!!! they were in a hurry to close and go home so I paid and didnt get a chance to speak to the manager. Very conveniently my car was reverse parked and I didnt think to do an inspection on my car before I left. A few days later I went to the mall with my brother and he told me my back light looks missalligned. (I drive my car to work and back thats it, I dont go out much and since my service at steves I didnt even open the boot.) After examining the light I realised that I was on very *****ed. I also noticed a chip in the corner of the light! I knew with cer*****y that It could have only happend while at Steves Auto Clinic. Immediately I called steves auto clinic and the receptionist answered. Very arrogantly she denied it, she told me that they did not even work on the light.(But when I picked my car up from the service she told me the light was melted on the inside, so how did she know that if they didnt work on the light?) I asked to speak to the manager and Ricard who also , initially, denied it. He told me to drive down to him the next day so he could take look at it. For some reason I pulled out the reciept and I was enraged when I seen that they charged me R20 for the light bulb but they didnt install it. I drove down to steves to meet with ricard the next day. He came to inspect the light fitting with his workshop manager and tried to give me a hokus story about how someone may have stuck a *****driver in there to try and ***** it while I was at the mall. I told him that I know with cer*****y that his mechanics did it. I told him if he doesnt replace it i will write about it on Hellopeter.com. He explained that they are a big company and he will replace my light. he said that it was anyway slightly melted on the inside so I should pay half. I agreed. I told him that they charged me R20 for a light bulb that they havent isntalled and he had no explanation. Now two months and countless phone calls later, I still havent had the new light installed. Ricard keeps telling me that he found a secound hand one online and he will send me pictures of the light and if im ok with it he will buy it and arrange with me to fit it. He still hasnt sent me the pictures and its clear that he is messing me around. Everytime he has a different excuse. I sent emails and text messages to which I received no reply. I am highly frustrated and I want my light replaced! No more excuses!

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