1 reviews | Active since Oct 2016

23 Oct 2020, 14:40

Useless stevens and company

Stevens and company in Springfield Park are the worst company I have ever had to deal with. They have absolutely no concept of customer service. I went to buy an adjusting ***** for mt petrol chain saw. They did not have (no surprise) but said there was one in JHB which they would get for me. 3 weeks later I called in to be told their stock information was wrong they do not have but if I bring the machine in their technician will sort it out for me. Nobody called to tell me.

A week after handing in the machine, I called in to be told they cannot find a ***** but they would give me discount on a new machine. I left.

They expect me to believe that not one machine in their entire range uses such a *****.

I have never in my life come across such an *********** useless crowd. They are nothing but a disgrace.

0
Replies (2)
Stevens & Co
Stevens & Co's reply23 Oct 2020, 15:06
Official
Dear Neville, We thank you for your review as we would like to assist you with your Ryobi unit. We apologise for any inconvenience caused with the service you have received from our branch in Durban. Please can we ask to provide us with your contact details in order for to make contact with you to see how we can assist from our side?

Thank you Kind Regards,
Erick Bezuidenhout
Service Manager

Stevens & Co (Pty) Ltd
Tel:  | ***
Fax:  | ***
Email:   | ***
Web:  | www.ryobi.co.za
604 16th Road Randjespark, Midrand, 1685
 
Stevens & Co
Stevens & Co's reply17 Nov 2020, 18:32
Official
Dear Neville,

We are just following up to see if this matter has been sorted out for you as yet?
 Thank you Kind Regards,
Erick Bezuidenhout
Service Manager

Stevens & Co (Pty) Ltd
Tel:  | ***
Fax:  | ***
Email:   | ***
Web:  | www.ryobi.co.za
604 16th Road Randjespark, Midrand, 1685