Useless Business

Item: Stevens & Co
Rating: 1
Author: Kerwin S

What a useless place this is, *********** staff who dont give a dam about their customers. Took in my lawnmower in for repairs, its been almost a month now and its still not fixed, I call to get updates and they say they will call me back which nobody ever does. I am sick and tired of this place, what kind of service do you offer customer??? You clearly don't care and couldn't give a sh*t. I hope nobody ever goes to your shop again, rather go somewhere else or even better don't buy Ryobi.

Helpful (0)

Replies (2)

Stevens & Co's replyOfficial

18 Dec 2019, 12:37

Dear Kerwin,
We thank you for letting us know about the service you have received from us and we want to apologise for any inconvenience caused with your Ryobi Lawnmower and for the service you have received from us. Please can we ask where you have taken the unit in for assessment in order for us to trace the repair and see why it is taking so long for them not to get back to you as yet?
Again we apologise for any inconvenience caused with the service you have received from us.
Thank you
Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd Tel: ***
Fax: ***
Web: www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685

Stevens & Co's reply18 Dec 2019, 12:37

Official

Stevens & Co's replyOfficial

18 Dec 2019, 16:07

Dear Kerwin,
We have just confirmed with your branch in Durban that the lawnmower is ready for collection. Again we apologise for any inconvenience caused and should you need any assistance please feel free to contact us again?
Thank you
Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd Tel: ***
Fax: ***
Web: www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685

Stevens & Co's reply18 Dec 2019, 16:07

Official