MW
MARTIN W
1 reviews | Active since Oct 2013
19 Oct 2022, 13:39
TWO YEAR GUARANTEE ON RYOBI PRODUCTS MEANS NOTHING
I've bought a Ryobi - 26cc 4-Stroke Blower - Black from Ryobi through Take-alot. The Blower was sent back for repairs, because it was not Function. They came back with a cost of R1324.82. After discussions with RYOBI, they decided to bring the cost down to R817-09. Rhey just removed the cost of their labour. The machine was regularly serviced. The Repair Qoute number is RE - J/C JHB 245947. I did have a long discussion with Mbali, just to inform me that Pistons, cylinder Heads etc is NOT COVER UNDER THEIR TWO YEAR GUARANTEE. The blower was bought on 25 April 2021. WHAT IS THE THE PURPOSE THEN OF A TWO YEAR GUARANTEE?? I WON'T BUY AY RYOBI PRODUCTS ANY MORE!
Helpful (0)
Replies (2)0
Replies (2)Stevens & Co's replyOfficial
21 Oct 2022, 07:50Dear Mr Van Wyk, We thank you for your review on Hellopeter and we apologise for any inconvenience caused with your Ryobi unit as we would like to assist you from our side. We will investigate this repair and revert back to you shortly with the correct information. Thank you Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | ***
Fax: | ***
Email: | ***
Web: | www.ryobi.co.za
604 16th Road,
Randjespark,
Midrand,
1685
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | ***
Fax: | ***
Email: | ***
Web: | www.ryobi.co.za
604 16th Road,
Randjespark,
Midrand,
1685
Stevens & Co's reply21 Oct 2022, 07:50
Official
Dear Mr Van Wyk, We thank you for your review on Hellopeter and we apologise for any inconvenience caused with your Ryobi unit as we would like to assist you from our side. We will investigate this repair and revert back to you shortly with the correct information. Thank you Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | ***
Fax: | ***
Email: | ***
Web: | www.ryobi.co.za
604 16th Road,
Randjespark,
Midrand,
1685
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | ***
Fax: | ***
Email: | ***
Web: | www.ryobi.co.za
604 16th Road,
Randjespark,
Midrand,
1685
Stevens & Co's replyOfficial
03 Nov 2022, 15:10Dear Mr Van Wyk, Thank you for taking my call, we have advise TAKEALOT to make contact with you regarding the replacement unit. If they do not get back to you please feel free to make contact with us again? Thank you Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | ***
Fax: | ***
Email: | ***
| Web: | www.ryobi.co.za
604 16th Road<
Randjespark,
Midrand,
1685
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | ***
Fax: | ***
Email: | ***
| Web: | www.ryobi.co.za
604 16th Road<
Randjespark,
Midrand,
1685
Stevens & Co's reply03 Nov 2022, 15:10
Official
Dear Mr Van Wyk, Thank you for taking my call, we have advise TAKEALOT to make contact with you regarding the replacement unit. If they do not get back to you please feel free to make contact with us again? Thank you Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | ***
Fax: | ***
Email: | ***
| Web: | www.ryobi.co.za
604 16th Road<
Randjespark,
Midrand,
1685
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | ***
Fax: | ***
Email: | ***
| Web: | www.ryobi.co.za
604 16th Road<
Randjespark,
Midrand,
1685
