JP
Johannes P
1 reviews | Active since Jul 2017
01 Oct 2024, 14:28
Think they must take it back to China because there warranty doesn't mean anything
Don't buy this product They give you a warranty but ones you use it they have many stories. Did not even use the 915 grinder for a month and now it's out of warranty and the bearings are faulty. And now they have many stories for the claim to repair.
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Replies (1)
Stevens & Co's replyOfficial
02 Oct 2024, 15:32Dear Johannes,
Thank you for your review on Hellopeter and for bringing this to our attention. While the bearing is not covered under warranty, we would like to discuss this with you directly to better understand the issue with your unit and explore how we can assist you in the best way going forward with your claim.
Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Stevens & Co's reply02 Oct 2024, 15:32
Official
Dear Johannes,
Thank you for your review on Hellopeter and for bringing this to our attention. While the bearing is not covered under warranty, we would like to discuss this with you directly to better understand the issue with your unit and explore how we can assist you in the best way going forward with your claim.
Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd