Things just can't work when there's no parts at Ryobi.

This is not a complaint against a person at all - I am just very unhappy with how uncontrolled and unorganized the spares/parts dept is in Midrand as well as how Ryobi can be so confused with their own spare parts and the part numbers. I have been to Midrand twice now, looking for spares for a CSS-201 compound sliding mitre saw. Two weeks ago I was there and today again, but I phoned before I came today and was told both parts I wanted were indeed in stock. I undertook the long drive once again. I'm not around the corner unfortunately. Only to be told once I get there, that the parts are wrong (they were received incorrectly from the factory apparently) and there is no stock of what I wanted. We had the same conversation 2 weeks ago anyway. Part number CSS210/021 is what I'm looking for - the ones you have in stock are WRONG. They are NOT for this machine even though they are listed as such. (Too long) Part number CSS210/09-19 is ALSO wrong, for a different machine. Please explain how is it possible that on 2 occasions, 2 weeks apart, the same mistake is made on the same spare parts? Does nobody know what the actual parts should look like? What's going to happen when other things break and i need to replace them? So, to make matters worse, I get told I must bring my machine in so that I can get either a refurnished machine at R2,200 odd Rand that I have to pay in or trade my machine in on a new machine at R 3,500 odd Rand. What?? Hello?? That is a loss to my pocket no matter which way I look at it. I suppose the gent was trying to find a solution to a problematic machine, and yes, this is a possibility, but not if I have to spend this much extra over what I originally paid for it, plus the recent new parts that are now on it, and still another trip all over again. I paid R1,022.93 for additional parts when I was first there and was told that the correct parts would be coming in. Additional payment on a similar machine is not an option - I'm not going to throw that money on brand-new parts away and still have to pay in extra on a used machine, even if it is the cheaper option. My machine needs to work - to do the job it was designed for. I even said I would take used or 2nd hand parts for my machine if they were available anywhere because I am desperate, I NEED to use the machine and urgently, but no. Apparently, there isn't a single one of these machines anywhere. Not even a broken one. But yet there are still retailers selling this very machine as brand new - how can you not have spares for it? Is this really true? Not a single spare part that I'm after in Midrand or any one of the other 5 branches? Come on, I very much doubt that. Even if that IS true, how can a factory that made these parts originally, not even know which is the correct part for the machine and send it out correctly? Just take a gamble and hope 1 part fits all? This one gent at Midrand has been very helpful, but it seems his hands are tied. Can't tell me if the correct parts will even come in at all, let alone when. There has to be a better way to resolve this - I surely don't own a scarce machine. The problem is, is that one of the parts I need is crucial to the machine working - it is useless without this part. The other one is, I suppose, a nice to have, I don't HAVE to have it for the machine to be able to work.