LE
Lyall E

1 reviews | Active since Mar 2011

26 Feb 2015, 14:55

Terible Tool

The reason I am posting this on Hello Peter is because i cant find a mail adress to send to Ryobi personly.<br> I've baught a Ryobi CHT-40K mini tool kit, I do large amounts of carving, engraving fine cutting, i've been doing it for the past 10 Years, I have had 2, I look well after them, For my wedding, I decided that the wedding gifts for each guest must be a engraved glass, I aspecialy baught a new dremil for that job, from day one, the new dremil heated up so badly at the point that i had to switch it off after each glas for at least 10 mins, I then went and had the wedding, after cumming back and sorting out personal stuff, I took the dremil to the supplyer and complaint about the fact that i cant work like that, they informed me that the suppliers close over december, and that i should come back januarie, i think its terrible that I have to batle so much with this product, I especialy chose it, as all my tools are ryobi, giving the quality and service i am receiving, i dont belive that my business will suport Ryobi futher.

0
Replies (1)
Stevens & Co
Stevens & Co's reply05 Mar 2015, 07:46
Official
Hello Lilo Ellis,

My name is Erick from Stevens & Co Ryobi South Africa; firstly we want to thank you for supporting Ryobi and we would like to help you on this matter below. We just to let you know this matter was handed over to our branch manager in Cape Town and she will be in contact with you to sort this matter out for you as quickly and efficiently as possible.

Should you have any further queries please don't hesitate to contact us.

Thank you.

Kind Regards
Stevens & Co (Pty) Ltd
Tel: +***0
Fax: +***1

Best regards,