BW
Brendan W

1 reviews | Active since Oct 2010

03 Mar 2015, 15:44

Sent Brush cutter in for Broken fuel line

I have used my brush cutter 43cc for a total of 5 full tanks, I then found a problem where by it starts but can't get to speed and then discovered a slit in the fuel line. So when I sent it in for the repair, with no questions asked, I received a quote for R1100 to fix a 6 month old brush cutter that I only use on my property. I then inquired about all the extra line items and said that I used the wrong fuel. I really don't believe that because when I handed that brush cutter in the engine was running 100% it was only the fuel line that was leaking. Now, does the engine stall because I press the throttle and there is no fuel going in or is it the wrong fuel mixture? Wrong fuel mixture you may say, then why can it idle then? I have handed my machine in December 2014, please can I get it back in working condition.

0
Replies (1)
Stevens & Co
Stevens & Co's reply05 Mar 2015, 07:56
Official
Hello Jimmy2,

My name is Erick from Stevens & Co Ryobi South Africa; firstly we want to thank you for supporting Ryobi and we would like to help you on this matter below. We apologise for any inconvenience caused with your Ryobi unit and for only getting back to you now. We will look in to this mater and get back to you as soon as possible.

Again we apologise for any inconvenience caused and should you have any further queries please don't hesitate to contact us.

Thank you.

Kind Regards
Stevens & Co (Pty) Ltd
Tel: +***0
Fax: +***1