Ryobi / Steven's & Co - Quality service

GOOD DAY

I WOULD LIKE TO THANK THE STAFF WHO ASSISTED ME TODAY (30/11/2019) AT THE SPRINGFIELD, DURBAN BRANCH.

I HAD OPENED THE GENERATOR YESTERDAY, AND THE CABLE FAILED TO RECOIL WHEN TRYING TO START IT, THEREAFTER I NOTICED A FUEL LEAK. I TOOK THE ITEM BACK TO MAKRO AS IT WAS STILL IN ITS 2 YEAR GUARANTEE.

I WASN'T EXPECTING MUCH AS AT MAKRO THEY SAID IT TAKES 21 DAYS TO RESOLVE THE PROBLEM. I EXPLAINED WHAT HAPPENED AND THAT I HAD BEEN WITHOUT ELECTRICITY FOR OVER A DAY AND WAS DISAPPOINTED WHEN THIS HAPPENED.

THE TEAM THERE, TOOK THE ITEM AND REPAIRED IT WITHIN HALF AN HOUR, AND THE LADY WHO TOOK MY DETAILS, REASSURED ME THAT IT'S THEIR RESPONSIBILITY TO AID CUSTOMERS.

THE FRIENDLY STAFF LEFT ME SURPRISED AND IMPRESSED, THEIR MANNER AND APPROACH IS OUTSTANDING.